Legal
Privacy Policy
Last updated: March 2026
Ashgrove is committed to handling your personal information with care. This policy explains what data we collect, how we use it, and what rights you have over it. We keep things straightforward.
What personal data we collect
We collect only the data needed to operate this website and respond to enquiries. The main categories are:
- Contact information — your name and email address when you submit the contact form
- Communication content — the message or enquiry you send us
- Usage data — if analytics cookies are enabled, anonymised browsing data such as pages visited and session duration
- Cookie preferences — your consent choices stored locally in your browser
We do not collect payment information, government identifiers, or sensitive personal data through this website.
How data is collected
- Via the contact form on the website when you choose to send a message
- Via cookies and analytics tools, but only if you have given consent
- Via standard server logs (IP address, browser type, access timestamps) as part of normal web operation
Legal basis for processing
- Consent — for cookies and analytics, where you have agreed via the cookie banner
- Legitimate interest — for responding to direct enquiries you have sent to us
- Legal obligation — where we are required to retain records under applicable law
How we use your data
- To reply to enquiries you have submitted via the contact form
- To understand how visitors use the website and identify where it can be improved
- To display relevant advertising if you have consented to advertising cookies
- To maintain the security of the site and detect unusual activity
We do not sell personal data. We do not use your data to build profiles for sale to third parties.
Data retention
Contact enquiries are retained for as long as necessary to respond and follow up, typically not longer than 24 months from the date of submission unless an ongoing relationship requires otherwise.
Analytics data is retained according to the settings of the analytics platform in use. Cookie preference data is stored in your browser and can be cleared by you at any time.
Data sharing with third parties
We may share data with third-party service providers who help us operate the site — such as analytics platforms or email delivery services. These providers process data only on our behalf and according to our instructions.
If advertising cookies are enabled, certain data may be shared with advertising platforms (such as Google) for the purpose of campaign measurement and ad delivery. This only occurs with your consent.
Data protection measures
- Data transmitted to and from this website is encrypted using TLS
- Access to personal data is restricted to authorised personnel only
- We conduct periodic reviews of data handling practices and third-party access
- In the event of a data breach affecting your rights, we will notify you as required by applicable law
Your rights
Depending on your location, you may have the following rights in respect of your personal data:
- Right to access — to request a copy of the personal data we hold about you
- Right to rectification — to ask us to correct inaccurate or incomplete information
- Right to erasure — to request deletion of your personal data where there is no overriding reason to keep it
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to object — to object to processing based on legitimate interests
- Right to withdraw consent — at any time, for processing based on your consent
To exercise any of these rights, please contact us via the Contact page. We will respond within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: avoid filling out contact forms, account registrations, or any data-submitting features; disable cookies through your browser settings (see our Cookie Policy for more details); or contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out via the Contact page. We will process your request promptly.